Welcome to Big Lots Furniture Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help.

🛍ī¸ Product Questions

What types of home furnishings do you offer?
We specialize in comprehensive home furnishings including:
  • Area Rugs & Bath Rugs
  • Bath Accessories & Bath Towels
  • Bedding Sets, Comforters & Bed Pillows
  • Bedroom Furniture & Benches
  • Blankets & Throws
  • Curtains, Drapes & Hardware
  • Dining Chairs, Coffee Tables & End Tables
  • Home accessories like Candles, Scents, and Clocks
What is the quality of your products?
We’re committed to making quality home furnishings accessible worldwide. Each piece is carefully curated and selected for its design, durability, and value. Our collections reflect our commitment to bringing you beautiful, well-made home furnishings that transform your space.

🚚 Delivery & Shipping

What are your shipping options?
We offer two convenient shipping options:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
  • Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after shipping
How long does order processing take?
Order processing typically takes 1-2 business days. Our team carefully prepares each item with meticulous attention to detail, ensuring your furnishings are properly checked and packaged for their journey to your home.
Do you offer international shipping?
Yes! We proudly ship worldwide, excluding Asia and select remote areas. Wherever you are, we’re working to bring beautiful home furnishings within your reach.
Can I track my order?
Absolutely! We provide reliable tracking with real-time updates so you can monitor your shipment every step of the way. You’ll receive tracking information once your order ships.

đŸ’ŗ Payments & Accounts

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial data is processed securely through our trusted payment partners.

↩ī¸ Returns & Exchanges

What is your return policy?
We offer returns within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact our customer service team to initiate a return. Your satisfaction is our top priority.
How do I start a return?
To start a return, please contact our customer service team at [email protected]. We’ll guide you through the return process and provide any necessary instructions.

đŸĒ About Our Store

Where is Big Lots Furniture Store located?
Our headquarters is located at:
700 Revels Dr, Nashville, US 37207
How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us at [email protected] for any questions or concerns about delivery, products, or your shopping experience.

Still have questions? We’re here to help! Contact us at [email protected] and experience the Big Lots difference – where your dream home finds its perfect pieces, delivered right to your door.