Privacy Policy

At Big Lots Furniture Store, we believe that creating your dream home should be a seamless and secure experience from start to finish. Just as we carefully curate each piece of furniture for its design, durability, and value, we apply the same meticulous attention to protecting your privacy and personal information.

1. Information We Collect

To provide you with the best shopping experience for quality home furnishings, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Order Information: Products purchased, order history, preferences for home furnishings
• Account Information: Username, password (encrypted), profile preferences

Technical Information

• Device Information: IP address, browser type, device type, operating system
• Browsing Data: Pages visited, products viewed, time spent on site, referral sources
• Location Data: General geographic location to provide relevant shipping options and product availability

2. How We Use Your Information

We use your information to enhance your shopping experience and provide our global home furnishing services:

• Order Processing: To process and fulfill your furniture and home decor orders
• Customer Service: To provide personalized support for your home furnishing needs
• Personalization: To recommend products that match your style preferences
• Security: To protect against fraud and unauthorized activities
• Communication: To send order updates, promotional offers (with your consent), and important service announcements
• Improvement: To enhance our website, product selection, and customer experience

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

Service Providers

• Payment Processors: Trusted partners like Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Carriers: To deliver your home furnishings worldwide (excluding Asia and select remote areas)
• IT Services: Companies that help us maintain our website and secure your data

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

4. Data Storage and Security

We implement comprehensive security measures to protect your information:

Storage Locations

• Data is stored on secure servers in the United States
• We maintain appropriate safeguards for international data transfers

Security Measures

• Industry-Standard Encryption: All transactions protected with advanced SSL encryption technology
• Secure Payment Partners: Working with trusted payment processors to ensure your data remains safe
• PCI Compliance: Our systems meet the highest security standards in the payment industry
• Fraud Protection: Advanced monitoring systems to detect and prevent unauthorized activities
• Access Controls: Limited access to personal information on a need-to-know basis

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

You have control over your personal information:

Access and Correction

• Right to access the personal information we hold about you
• Ability to correct inaccurate or incomplete information

Data Portability

• Right to receive your data in a structured, commonly used format

Deletion Rights

• Right to request deletion of your personal information, subject to legal requirements

Marketing Preferences

• Opt-out of marketing communications at any time
• Manage your preferences through your account settings or by contacting us

Cookies and Tracking

• Control cookies through your browser settings
• Opt-out of certain tracking technologies

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Third-Party Tracking

• We may use analytics services to understand website usage patterns
• Social media plugins that may track your interaction
• Advertising networks that help us reach potential customers

Managing Cookies

You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this privacy policy periodically. The updated version will be posted on our website with the effective date.

10. Contact Us

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.