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At Big Lots Furniture Store, we understand that creating your dream home requires finding the perfect pieces that speak to your style and comfort. While we carefully curate each item for quality and design, we also want to ensure your complete satisfaction with every purchase.
Our Commitment to Your Satisfaction
We stand behind the quality of our home furnishings and want you to love every piece you bring into your home. If you’re not completely satisfied, we’re here to help make it right.
Return & Exchange Timeline
We accept returns and exchanges within 15 days from the date you receive your items.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, saleable condition
- Unused and unassembled
- In original packaging with all tags attached
- Accompanied by original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
| Product Category | Reason |
|---|---|
| Bed Pillows | Hygiene and health considerations |
| Bedding & Bedding Sets | Personal hygiene protection |
| Bath Towels & Bath Rugs | Sanitation and hygiene reasons |
| Candles & Scents | Product integrity and safety |
| Custom or Made-to-Order Items | Personalized nature of products |
Return Process
Step 1: Submit Return Request
Complete the Return Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
Return Request Form Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Big Lots Furniture Store Customer Service,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name and SKU if available]
Reason for Return: [Please specify: Wrong Size, Damaged, Not as Described, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition, unused, and in their original packaging.
Thank you for your assistance,
[Your Full Name]
Step 2: Approval & Instructions
Within 2 business days, you’ll receive:
- Return authorization confirmation
- Prepaid shipping label (if applicable)
- Return shipping instructions
Step 3: Ship Your Return
Package your item securely using the original packaging and include all components. Attach the provided shipping label and drop off at the designated carrier location.
Step 4: Processing & Refund
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund issued to original payment method
- Exchange items shipped within 2 business days after approval
Refund Timeline & Methods
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-7 business days | Original credit card |
| PayPal | 3-5 business days | Original PayPal account |
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship the exchange item using your preferred shipping method. Shipping charges for exchanges may apply.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost.
Return Shipping Costs
- Free returns for damaged, defective, or incorrect items
- Customer responsible for return shipping for change of mind returns
- Original shipping fees are non-refundable
Need Assistance?
Our customer service team is here to help you create the home of your dreams.
Email: [email protected]
Address: Big Lots Furniture Store, 700 Revels Dr, Nashville, US 37207
Response Time: Within 24-48 hours during business days
Note: This policy applies to all international orders except those shipped to Asia and select remote areas. International returns may be subject to additional customs and duty fees, which are the responsibility of the customer.
Thank you for choosing Big Lots Furniture Store to help create your perfect home environment. We’re committed to ensuring your complete satisfaction with every purchase.