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Welcome to Your Dream Home Journey
At Big Lots Furniture Store, we believe that creating your perfect home sanctuary should be an enjoyable and seamless experience. Our carefully curated collection of home furnishings is designed to bring comfort, style, and personality to your living spaces. We’re committed to ensuring your complete satisfaction with every piece that enters your home.
Shipping Information
Order Processing
We begin preparing your order with care and attention within 1-2 business days after payment confirmation. Each piece is meticulously inspected and packaged to ensure it arrives in perfect condition.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
International Orders: We ship worldwide, excluding Asia and select remote areas. International customers may be responsible for additional customs and duty fees upon delivery.
Returns & Exchanges Policy
We want you to love every item you choose for your home. If something isn’t quite right, we’re here to help make it right.
Return & Exchange Timeline
We accept returns and exchanges within 15 days from the date you receive your items.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, saleable condition
- Unused and unassembled
- In original packaging with all tags attached
- Accompanied by original receipt or order confirmation
Non-Returnable Items
For health, safety, and product integrity reasons, the following items cannot be returned or exchanged:
| Product Category | Reason |
|---|---|
| Bed Pillows | Hygiene and health considerations |
| Bedding & Bedding Sets | Personal hygiene protection |
| Bath Towels & Bath Rugs | Sanitation and hygiene reasons |
| Candles & Scents | Product integrity and safety |
| Custom or Made-to-Order Items | Personalized nature of products |
Return Process
1Submit Return Request
Complete our Return Request Form and email it to [email protected] within 15 days of receiving your order.
Return Request Form Template:
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Big Lots Furniture Store Customer Service,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name and SKU if available]
Reason for Return: [Please specify: Wrong Size, Damaged, Not as Described, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition, unused, and in their original packaging.
Thank you for your assistance,
[Your Full Name]
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Big Lots Furniture Store Customer Service,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name and SKU if available]
Reason for Return: [Please specify: Wrong Size, Damaged, Not as Described, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition, unused, and in their original packaging.
Thank you for your assistance,
[Your Full Name]
2Approval & Instructions
Within 2 business days, you’ll receive:
- Return authorization confirmation
- Prepaid shipping label (if applicable)
- Return shipping instructions
3Ship Your Return
Package your item securely using the original packaging and include all components. Attach the provided shipping label and drop off at the designated carrier location.
4Processing & Refund
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund issued to original payment method
- Exchange items shipped within 2 business days after approval
Refund Timeline & Methods
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-7 business days | Original credit card |
| PayPal | 3-5 business days | Original PayPal account |
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we’ll ship the exchange item using your preferred shipping method. Shipping charges for exchanges may apply.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost.
Return Shipping Costs
- Free returns for damaged, defective, or incorrect items
- Customer responsible for return shipping for change of mind returns
- Original shipping fees are non-refundable
Need Assistance?
Our customer service team is here to help you create the home of your dreams.
Email: [email protected]
Address: Big Lots Furniture Store, 700 Revels Dr, Nashville, US 37207
Response Time: Within 24-48 hours during business days
Thank you for choosing Big Lots Furniture Store to help create your perfect home environment. We’re committed to ensuring your complete satisfaction with every purchase.