Term and Conditions

1. Website Usage and Access

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services and make purchases.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use of your account

2. Products and Services

2.1 Product Description

We offer a carefully curated collection of home furnishings including:

• Area Rugs and Bath Accessories
• Bedding Sets and Bedroom Furniture
• Home Decor including Candles & Scents
• Living Room and Dining Furniture

We strive to display product colors and details as accurately as possible, but actual colors may vary due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Orders and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase goods subject to these terms. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Pricing

All prices are in US Dollars and do not include applicable taxes, duties, or shipping fees unless otherwise stated.

4. Shipping and Delivery

4.1 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Each item is carefully inspected and packaged to ensure it arrives in perfect condition.

4.2 Shipping Methods

• Standard Shipping: DHL or FedEx – 10-15 business days after shipment – $12.95
• Free Shipping: EMS – 15-25 business days after shipment – Free on orders over $50

4.3 International Orders

We ship worldwide, excluding Asia and select remote areas. International customers are responsible for any additional customs duties, taxes, or fees imposed by their country.

4.4 Delivery Responsibilities

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries
• Inspecting items upon delivery for any visible damage
• Notifying us immediately of any delivery issues

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days from the date you receive your items.

5.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original, saleable condition
• Unused and unassembled
• In original packaging with all tags attached
• Accompanied by original receipt or order confirmation

5.3 Non-Returnable Items

The following items cannot be returned or exchanged for health, safety, and product integrity reasons:

• Bed Pillows
• Bedding & Bedding Sets
• Bath Towels & Bath Rugs
• Candles & Scents
• Custom or Made-to-Order Items

5.4 Return Process

To initiate a return:

1. Submit a Return Request Form via email within 15 days
2. Wait for approval and instructions (within 2 business days)
3. Ship your return using provided instructions
4. Allow 3-5 business days for processing after we receive your return

5.5 Refund Timeline

• Credit Cards: 5-7 business days to original card
• PayPal: 3-5 business days to original PayPal account

6. User Responsibilities

6.1 Proper Use

You agree to use our website and services only for lawful purposes and in accordance with these terms.

6.2 Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website

6.3 Accurate Information

You are responsible for providing accurate and complete information when creating an account or placing an order.

7. Intellectual Property

7.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Big Lots Furniture Store or our content suppliers and is protected by international copyright laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use of our website or its contents.

7.3 Trademarks

All trademarks, logos, and service marks displayed on our website are our property or the property of other third parties. You are not permitted to use these without our prior written consent.

8. Limitation of Liability

8.1 General Limitation

To the fullest extent permitted by law, Big Lots Furniture Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

8.2 Maximum Liability

Our total liability to you for all claims arising from or related to these terms or your use of our website shall not exceed the amount you paid for the products giving rise to the claim.

8.3 Product Use

You assume all responsibility and risk for the use of our products. We are not liable for any damages resulting from improper assembly, use, or maintenance of our products.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these terms, explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

12. Contact Information

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Thank you for choosing Big Lots Furniture Store. We’re committed to ensuring your complete satisfaction with every purchase and helping you create the home of your dreams.